2023 THE HOME DEPOT® Reviews: Device Repair (2023)

J

Just an FYI for people looking for device warranties and think this covers everything. I bought a fridge in 2020 and at the age of 2 the plastic supports for the vegetable and meat tray broke. Thinking that's not a problem I got a 5 year warranty. When I checked the expensive warranty I bought doesn't cover broken tray holders or basically anything else that breaks in the fridge . Bottom line: read the fine print because you won't be told that when you buy the warranty. Very disappointed as I now have to spend almost $200 more on refrigerator parts that are only 2 years old.

Complete separation between the HomeDepot warranty claim and the designated service center to receive the Samsung Refrig repair claim. Ice cube maker and ice cube box. 2 same orders never reached the service center and were then forwarded to another service center. The second service center informed me that they do not cover my residential address range. Back to the Home Depot Warranty and I spoke to the Excaltion Claims Supervisor. Two days later we are still working to find another service repair company to take care of the warranty issue.

The Asurion protection plan is a joke, don't waste your money. LG pays for the compressor and labor and Asurion don't even want to pay for the service call to diagnose the 3 year old fridge, AMAZING!

The equipment installation service is terrible and terrible. It will take a long time to wait for the installation of the gas stove. Despite paying for the measure, I had to call several times to set up the installation service. They said a builder should call me, but that never happened. I have never had such an experience. They need to change their service system. I think their internal system isn't working.

I tried renting a metal brake from Home Depot. They lied on the phone about the price and tried to tell me when I got there that there was no such call. It also wouldn't allow me to rent it without also renting their truck - more money - although the last time I had a 10ft brake of this type I loaded it into my car myself with no problems. This is the latest in a long line of problems, and I mean the last. I have been a customer for years and have spent many 000s of dollars with them but I will never go back for anything.

J

I have a friend who bought an LG fridge less than a year later when the compressor broke about 90 days ago. LG's solution was to give her credit for a $300 or less mini-fridge until repairs could be made. I think 90 USD waiting days should require a replacement or at least a refund but still waiting! What a place does business like this! ! !

We just bought a new freezer that broke and Home Depot replaced it. We have now replaced the freezer and it is not freezing properly and is still under warranty. Who can solve this problem?

M

I bought an LG washing machine in July. It was delivered and installed on August 6th. Water continuously drips into the main drum. We called the same day to report the problem and were told it would take over 6 weeks for a new washing machine to be delivered by LG warranty services. Six weeks passed and we heard nothing. I called again and after waiting for more than half an hour I was told that the new delivery date was now 11/10. were!!!!! However, online it shows that the same model is in stock and can be delivered today! But they must get a replacement from LG's warranty services. Terrible politics, absolute bullshit! Don't buy your home appliances here.

Bought a fridge online during the pandemic. I AM AN ELDERLY DISABLED CITIZEN. The service guarantee line cannot be reached. I've been waiting in backlog calls for over 5 hours. They don't answer emails. Give the abandoned fridge to the men. I can't stop the fridge from rolling across the floor.

We've waited months for them to fix a washer/dryer we have and we bought their service plan. You are terrible.