} - } - Order detailsarcher2023-02-22T19:44:37+00:00
Minimum qualifications:
- Must be eighteen years or older.
- Must have the legal right to work in the United States.
Preferred Qualifications:
- Previous customer service experience in window dressing, interior design or retail can be helpful, but not required.
Minimum education:
- The knowledge, skills, and abilities typically gained through completion of a high school diploma and/or GED.
Preferred Education:
- No additional training
Minimum years of professional experience:
- 2
Preferred years of work experience:
- No additional years of experience
Minimum leadership experience:
- none
Preferred leadership experience:
- none
Certifications:
- none
Skills:
- Tech-savvy skills such as navigating between multiple screens, typing quickly and accurately, and using multiple software programs such as the Microsoft Office suite.
- Problem solving and prevention mentality to provide the right solution the first time.
- Ability to speak and listen with strong oral and written communication skills
- Openness to coaching and feedback.
- Passionate about solving and preventing customer problems, as well as providing the right solution for each customer in their unique situation.
- Punctuality, flexibility and compliance with agreed working hours
- Availability during the week from 7 am to 10 pm and on weekends from 9 am to 6 pm.
", "identifier": { "@type": "PropertyValue", "name": "The Home Depot", "value": "companies/8454851f-07b7-4e4c-9b5f-00e0ffbfcb09" }, "datePosted": " 2023-03-14", "hiringOrganization": { "@type": "Organisation", "name": "The Home Depot", "sameAs": "https://www.homedepot.com" }, "jobLocation ": { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Houston", "addressRegion": "TX", "addressCountry": "US" } }, "industry": "Einzelhandelsdienstleistungen allgemein", "employmentType": "FULL_TIME"}
Location
Houston, Texas
Category
Customer Service/Sales
Type
contact center
job id
176042
- overview
- qualifications
- job description
- Benefits
- overview
Eligible Bonus
401(k) Business Correspondence
Employee stock purchase program
- qualifications
Minimum qualifications:
- Must be eighteen years or older.
- Must have the legal right to work in the United States.
Preferred Qualifications:
- Previous customer service experience in window dressing, interior design or retail can be helpful, but not required.
Minimum education:
- The knowledge, skills, and abilities typically gained through completion of a high school diploma and/or GED.
Preferred Education:
- No additional training
Minimum years of professional experience:
- 2
Preferred years of work experience:
- No additional years of experience
Minimum leadership experience:
- none
Preferred leadership experience:
- none
Certifications:
- none
Skills:
- Tech-savvy skills such as navigating between multiple screens, typing quickly and accurately, and using multiple software programs such as the Microsoft Office suite.
- Problem solving and prevention mentality to provide the right solution the first time.
- Ability to speak and listen with strong oral and written communication skills
- Openness to coaching and feedback.
- Passionate about solving and preventing customer problems, as well as providing the right solution for each customer in their unique situation.
- Punctuality, flexibility and compliance with agreed working hours
- Availability during the week from 7 am to 10 pm and on weekends from 9 am to 6 pm.
- job description
Purpose of the position:
We are looking for high caliber account executives to join our team here at Global Custom Commerce, a Home Depot company. We expect high performance and amazing customer service experiences from our customers, and we pay big for it. More than half of our customer service team earned over $60,000 in 2017, and top performers are on track to earn $80,000 this year! Your pay is a mix of performance-based pay bonuses for quality of service and contact volume, as well as your base hourly rate ($10/hour) and lots of overtime.
To join our team, candidates must be service-oriented individuals who are considered leaders in their current teams and who want to take the next step in their careers, working on more complex and interesting problems for clients and earning more money to provide even more clients. more exceptional. Experiences!
Working in a phone-based, entry-level environment, our customer service representatives assist customers with any post-sale questions or issues with their configurable custom window coverings. Experience in the window construction industry is an advantage, but not essential. You need to be a customer-centric, cutting-edge solution provider with expertise that consistently exceeds performance goals while delivering the best customer experiences.
Our Customer Service Representatives transform our customers' lives by providing them with the right solutions, turning difficult situations into WOW experiences, and making it easy to recommend friends and family to work with us on their projects. are you that? If so, let's talk!
Our powerful customer-centric culture, entrepreneurial roots and lateral thinking mindset, along with the resources and support of The Home Depot, the world's leading home improvement retailer, is a unique opportunity for you to be a transformative retail disruptor. Additionally, GCC is the world's largest online window covering company and we have an impressive 20-year track record as a category leader in custom window coverings. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving and having fun at work. Most importantly, our people are always inspired, engaged and ready to grow.
This means you have the resources to play an important role in leveraging our culture, people, systems, processes and technology to deliver amazing customer experiences while growing the business for GCC and The Home Depot and delivering great pay for the home. This is your chance to be part of something big in a small start-up environment.
We are ranked in the top 5 best workplaces in Texas and have consistently won awards for Best Place to Work in Houston (Houston Business Journal), Best Workplaces in Houston (Houston Chronicle), and Best and Brightest in Houston.
Main responsibilities:
- 60% Serve as the first point of contact for customers with any post-sales question or issue and research, troubleshoot and provide the right solution for each customer effectively and efficiently, providing a WOW experience through active listening and relevant questions polling. and call flow control/routing.
- 20% Where appropriate, use alternative communication methods (e.g., email) to connect with your customers for any follow-up action that may be necessary to ensure that all of your open queries are fully addressed
- 10% Act as a link between customers and suppliers.
- 10% peer support for orders, bugs, product and policy issues, cancellations, and other issues.
Direct manager/direct reports:
- This position reports to the Supervisor, Customer Service
- There are no direct reports for this position.
Travel requirements:
- Typically, overnight trips are required less than 10% of the time.
Physical requirements:
- You spend most of your time in a comfortable sitting position and often have the opportunity to move around. In rare cases, it may be necessary to move or lift light objects.
Work conditions:
- Located in a comfortable indoor area. Any unpleasant condition would be rare and not objectionable.
- Usually does not require overnight travel
- Benefits
Paid parental leave to bond with your new addition
401(K) savings plan with company assignment
Salary increase and performance bonus
Local recognition and rewards for good work
- overview
- overview
Purpose of the position:
We are looking for high caliber account executives to join our team here at Global Custom Commerce, a Home Depot company. We expect high performance and amazing customer service experiences from our customers, and we pay big for it. More than half of our customer service team earned over $60,000 in 2017, and top performers are on track to earn $80,000 this year! Your pay is a mix of performance-based pay bonuses for quality of service and contact volume, as well as your base hourly rate ($10/hour) and lots of overtime.
To join our team, candidates must be service-oriented individuals who are considered leaders in their current teams and who want to take the next step in their careers, working on more complex and interesting problems for clients and earning more money to provide even more clients. more exceptional. Experiences!
Working in a phone-based, entry-level environment, our customer service representatives assist customers with any post-sale questions or issues with their configurable custom window coverings. Experience in the window construction industry is an advantage, but not essential. You need to be a customer-centric, cutting-edge solution provider with expertise that consistently exceeds performance goals while delivering the best customer experiences.
Our Customer Service Representatives transform our customers' lives by providing them with the right solutions, turning difficult situations into WOW experiences, and making it easy to recommend friends and family to work with us on their projects. are you that? If so, let's talk!
Our powerful customer-centric culture, entrepreneurial roots and lateral thinking mindset, along with the resources and support of The Home Depot, the world's leading home improvement retailer, is a unique opportunity for you to be a transformative retail disruptor. Additionally, GCC is the world's largest online window covering company and we have an impressive 20-year track record as a category leader in custom window coverings. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving and having fun at work. Most importantly, our people are always inspired, engaged and ready to grow.
This means you have the resources to play an important role in leveraging our culture, people, systems, processes and technology to deliver amazing customer experiences while growing the business for GCC and The Home Depot and delivering great pay for the home. This is your chance to be part of something big in a small start-up environment.
We are ranked in the top 5 best workplaces in Texas and have consistently won awards for Best Place to Work in Houston (Houston Business Journal), Best Workplaces in Houston (Houston Chronicle), and Best and Brightest in Houston.
Main responsibilities:
- 60% Serve as the first point of contact for customers with any post-sales question or issue and research, troubleshoot and provide the right solution for each customer effectively and efficiently, providing a WOW experience through active listening and relevant questions polling. and call flow control/routing.
- 20% Where appropriate, use alternative communication methods (e.g., email) to connect with your customers for any follow-up action that may be necessary to ensure that all of your open queries are fully addressed
- 10% Act as a link between customers and suppliers.
- 10% peer support for orders, bugs, product and policy issues, cancellations, and other issues.
Direct manager/direct reports:
- This position reports to the Supervisor, Customer Service
- There are no direct reports for this position.
Travel requirements:
- Typically, overnight trips are required less than 10% of the time.
Physical requirements:
- You spend most of your time in a comfortable sitting position and often have the opportunity to move around. In rare cases, it may be necessary to move or lift light objects.
Work conditions:
- Located in a comfortable indoor area. Any unpleasant condition would be rare and not objectionable.
- Usually does not require overnight travel
Minimum qualifications:
- Must be eighteen years or older.
- Must have the legal right to work in the United States.
Preferred Qualifications:
- Previous customer service experience in window dressing, interior design or retail can be helpful, but not required.
Minimum education:
- The knowledge, skills, and abilities typically gained through completion of a high school diploma and/or GED.
Preferred Education:
- No additional training
Minimum years of professional experience:
- 2
Preferred years of work experience:
- No additional years of experience
Minimum leadership experience:
- none
Preferred leadership experience:
- none
Certifications:
- none
Skills:
- Tech-savvy skills such as navigating between multiple screens, typing quickly and accurately, and using multiple software programs such as the Microsoft Office suite.
- Problem solving and prevention mentality to provide the right solution the first time.
- Ability to speak and listen with strong oral and written communication skills
- Openness to coaching and feedback.
- Passionate about solving and preventing customer problems, as well as providing the right solution for each customer in their unique situation.
- Punctuality, flexibility and compliance with agreed working hours
- Availability during the week from 7 am to 10 pm and on weekends from 9 am to 6 pm.
View video transcript
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Box - video transcript
TAMI
I'm currently a part-time cashier and I love it because I love working with customers.
STEPHANIE
Ah, what makes me good at my job is that I am a sociable person. I like to talk with people. I just like being around people.
BRENDA
Service with a big smile.
MUSIC BREAK
ALPHONZO
We treat our employees with great respect and have great leadership behind them, so you are always taken care of and have a comfortable working environment.
BARBARA
They are the face of The Home Depot first and foremost because I help them leave with a smile.
TAMI
I've been in other industries and I would never leave Home Depot because I love the work environment. I love customers I love my colleagues and my management team. They are wonderful people to work with.
STEPHANIE
It's a very energetic place to work and morale is good.
ALPHONZO
Home Depot is a great company to work for simply because they want you to grow. They don't want you to be stuck in one position. So if you're looking to advance your career at The Home Depot, you've come to the right place.
General Warehouse Associate - Video Transcript
JOSCH
From the moment you walk through these doors you are made to feel welcome. You're part of the family It's just a tradition with us.
SARA
Our main focus is getting products to customers quickly.
CHRIS
We are constantly on the move.
PETE
It's a bit like a beehive.
GILBERTO
There is always something going on here.
CHRIS
I love it because it never gets boring.
PETE
It's like wow!
MUSIC BREAK
CINCO
The general store clerk works in various areas of inbound and outbound processing.
SCHARF
The keyword in this title is general. Wherever your business needs you, we'll get you there.
TOMMY
Many trucks arrive to unload and then we load the trucks to go to the stores, so there is a lot of forklift movement.
JOSCH
They want you to get your work done quickly. They want you to be effective at your job, but they also want you to have fun at work.
ELIUD
So from a cultural perspective, we have partners, not employees, because we want their feedback.
NANCY
When I started working here I thought it would be like any other job where they're just like ok you're just another worker but not here. Here they treat you like family.
BRAD
The best thing about working at Home Depot is simply the opportunity to grow. When I got here it was what I was looking for and I'm experiencing it and right now the sky is the limit for me.
CINCO
The weather here is consistent. They have full-time employees, they have part-time employees.
CAM
i love the schedule. The hours, the time we entered, the time we left. It's flexible. I still have time in the afternoon to get things done and in today's economy you want a job that you know is going to be there. They are not preparing to go out of business.
TOMMY
I am grateful that our leaders at the top are looking to the future and not just being complacent and stuck where we are. You see what needs to happen next. They not only plan and plan, but execute and make it happen. So I'm confident that we'll be around for a while.
Customer Service Representative - Video Transcript
Justin
A typical day for a sales rep would be coming in and making our customers our top priority. And we make sure that the items are always available for our customers.
he was
The types of problems I solve are anything common, starting with fixing a sink. Sometimes it's crazier stuff like "Hey my kid needs to build a PVC T-REX". And the things you learn on the job are things that can directly help you. If you have an apartment, if you have a house, if you want to go out on your own and do some legwork, you will learn a lot.
KYMONI
It's challenging, but it's good if it makes sense because there's a lot going on. You don't just do one thing, you do multiple things at once.
ATTACHMENT
I needed something that worked with my schedule outside the building. I was able to come to work in the morning, which is usually between six and maybe noon. And then I went to school and then I came back and closed shop, like 5-10pm. And there's always storage available if I move from state to state on a transfer.
ANTONIO
You have many people willing to help you reach your goal. Because it's like a big family.
Justin
I am confident that maybe one day I will start my own small business. It helped me to save money. A 401k is an amazing program that we have here.
ANTONIO
I love what I do and I can't imagine myself doing anything else.
Would you like to work the night shift? We are here for you - video transcript
INTRODUCTION OF MUSIC
MATE
I am currently the freight manager for Westin Home Depot.
So the work we do here at night is basically unloading trucks. And then, as a team, we put everything on the shelves. Make sure the shelves are packed and fully aligned. And basically getting the store ready for opening every morning.
TERRY
Check in the goods, put them on the ground, help other employees, ship.
MATE
You must be willing to work independently. You must be willing to work fast. If you keep yourself busy and keep working, you'll find the nights and things go by as quickly as possible.
TERRY
It's tough. you lift a lot I walk more than ten thousand steps every day. I have my stepper, but it's good that you leave and go home and feel really good about the work you did that day.
JARED
This is my second job. You worked really well with me. Sometimes I might take nights off, but work a little harder on other nights. So they were very flexible.
Of course, some of the perks that part-time workers have here would be the ability to buy Home Depot stock at a discount. You have the option to repay the monthly fees. You get a vacation after a year, and you also get sick leave. Besides, it's a family. Everyone here treats everyone like a friend. Our administration has barbecues for us. It's simply a good company to work for.
MATE
As far as you want to get here, I'm here to help you. I know shippers who are now store managers. You can go as far as you like.
Video transcript of the warehousing and merchandising team
INTRODUCTION OF MUSIC
INVOICE
My current role is Merchandising Execution Associate.
MONIKA
We make price changes and we also carry out projects. As of now, we are working on the return of spring. We do the Christmas reset, we do the vanity reset.
NICOLE
Their focus is on making sure the products have a label, are clean, are in stock, everything looks what they call it, ready to open.
INVOICE
Merchandising is very physical work. At the end of the day, I usually run about 11 to 13 kilometers.
MONIKA
I love working at The Home Depot because I think it's a wonderful place to work. I love the customers I love the connection, the colleagues and above all I like the advancement that the company has.
NICOLE
We have sick leave. Vacation time and the company is very good if you need a day off.
INVOICE
My goodness, the benefits are even better than I thought. I get personal 401k. We get the employee stock ownership plan. We received travel perks. It's kind of crazy.
A Day in the Life of Our Lot Associates - Video Transcript
JESSE
My current role at The Home Depot is a busy associate.
pause for music
JESSE
I help customers load and keep the parking lot clean and tidy. And you know how to make sure the carts are up front. Make sure there are wooden pallets and carts for customers.
GABE
It gives me energy. It's good practice. It helped me lose weight, so I like it a lot.
OLIVER
Customer service skills are one of the most important things Home Depot has really helped me with. And I can take it with me anywhere. This is universal.
JESSE
Honestly, this is just one big orange family.
OLIVER
They treat me so well here. Some of my co-workers have become my brothers and sisters. Some of my managers have become my big brothers and big sisters.
GABE
I'm looking forward to coming here. I am happy to come here and see my colleagues.
OLIVER
401K helped me a lot. I've never had a 401K on any job I've ever had and this was a first. I love the house deposit. They take care of me and I thank them every day for that.
A Day in the Life of Our Lot Associates - Video Transcript
JESSE
My current role at The Home Depot is a busy associate.
pause for music
JESSE
I help customers load and keep the parking lot clean and tidy. And you know how to make sure the carts are up front. Make sure there are wooden pallets and carts for customers.
GABE
It gives me energy. It's good practice. It helped me lose weight, so I like it a lot.
OLIVER
Customer service skills are one of the most important things Home Depot has really helped me with. And I can take it with me anywhere. This is universal.
JESSE
Honestly, this is just one big orange family.
OLIVER
They treat me so well here. Some of my co-workers have become my brothers and sisters. Some of my managers have become my big brothers and big sisters.
GABE
I'm looking forward to coming here. I am happy to come here and see my colleagues.
OLIVER
401K helped me a lot. I've never had a 401K on any job I've ever had and this was a first. I love the house deposit. They take care of me and I thank them every day for that.
- Desktop
- Desktop
Hybrid– An employee in a hybrid role combines office and remote/virtual work to fulfill their roles. An employee may need to work from a specific Home Depot location some days and may work from a virtual/remote location on others. We also refer to this as Location – Flex.
Learn more about our4 different workplaces. You will receive more information during the application process.
Desktop
No local- An employee in an on-site role works at a specific Home Depot location to fulfill their duties.
Multisite– An employee in a multi-location role works in multiple locations (for example, a Home Depot location or at a customer's home) to complete their duties.
Hybrid– A hybrid function combines indoor and remote/virtual workplaces. An employee will work at a designated Home Depot location some days and remote/virtual others.
remote/virtual- An employee in a remote/virtual role does not need to be at a specific Home Depot location to perform their duties.
- Salary range
- Salary range
Starting salary may vary based on factors including but not limited to the role offered and location.
- Salary range
- Salary range
Starting salary may vary based on factors including but not limited to the role offered and location.
–
- Benefits
- Benefits
health options
Profit Sharing Bonus
Reimbursement of tuition fees
Discounts on cell phones, gyms and more
Workplace
–
Houston, Texas
Once you've applied, go back and apply for other jobs at this store and any stores near you.
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