Top 438 Home Depot Kitchen Reviews (2023) (2023)

I reached out on December 22, 2022 to find out the status and if all the closets are in place. On January 17, 2023 we met with the project manager Shawn who informed us that we would have to wait another 10-12 weeks. Got a call from HD's Leslie - she wanted to know the lead time, she wasn't happy with KTM saying another 10-12 weeks. I contacted PM Shawn with a question about our dishwasher and got no response. I waited 11 weeks before contacting them to find out the start date of my project. I texted the PM twice with no response, emailed KTM, HD - no response. I called the Prime Minister; He said it would be another 3 weeks. Completely unacceptable.

I finally got a call from Leslie at HD; She asked the President of KTM to email me and he called me. He said they changed a few things and would start my project on Monday week 12 since PM meeting in January. The project started on Monday, April 10, 2023. We had removed all of the cabinets/sinks and moved all of our equipment to the KTM. The plumber came the first day and the electrician the second day. I was charged $1,400 for the electrician even though I had already paid $2,960 for the electrical work on my contract. The soffits and walls demonstration was completed in week 1.

PM informed me that the contractor who did the demo would fix and adjust our textured ceiling. He patched the lining but never structured it. Cabinets were installed. The contractor damaged the panty top so he added a piece of trimming at the top to cover the area. I kept telling the contractor that the pantry had extended shelves, he kept telling me they were regular shelves, I had to take them out of the box and show him. He installed them but 2 of the reels are not working properly

I contacted Shawn on 4/23/23 with pictures of the unstructured ceiling and mentioned that the pantry shelves were also a problem. I have not received a reply from Shawn.

For my over-the-counter installation, I worked with Gerrity Stone. Working with them was great and they responded promptly via email/phone. They gave me a date and time for the measurements and then we set up the installation within 9 days. They called and provided the date and time of installation, installed on time, cleaned and the process went smoothly.

I gave PM Shawn the date the meter was installed so he could call the plumber. The day the plumber was supposed to come, May 11, 2023, I waited until 2 p.m. and checked Shawn to find out where the plumber was. The plumber forgot to put me on his calendar. On May 12, 2023 the plumber finally showed up and installed my dishwasher but the electrician had to go back to fix the dishwasher plug. I was told the electrician would be at my house the same day, he showed up on Saturday.

I contacted Leslie and the President of KTM about my roof issue. I contacted another company as nobody at KTM did anything to solve my roof problem. The company I spoke to looked at my ceiling and said my cabinets needed to be dismantled so the ceiling could be sanded and textured. I haven't heard from KTM about repairing my roof or any plans to do so. I shouldn't have to pay another company to fix the problems KTM caused.

Overall working with HD was good - Leslie who was my contact and Steve who helped design the layout were fine. Gerrity Stone was awesome, KTM was terrible. Home Depot needs to find a better third party to hire. KTM Home Services was terrible. PM was useless, never responded, the contractor didn't match my ceiling, I was charged an extra $1400 for electrical work for no real reason as I had already paid $2960 in advance. My supply rolls are still broken and my blanket needs repairs. Find another place to remodel your kitchen.

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Warning: HD charges 100% of the fee up front. I'm a little worried but Jennifer tells me about all the benefits that HD offers and they guarantee all the work. So I sign up. Then all the troubles happened. After a month nothing happened and no reply to emails from Jennifer. Finally I find the HD installation group. I have learned that my person responsible for the installation is Victoria. After a week of calling and speaking to other reps who were unhelpful and kept telling me I needed to speak to Victoria, I finally get her to answer. She tells me there is something wrong with my order and someone will call me. I ask her "What?" She says it's a measurement issue and a manager calls me to discuss it. A few days go by and no one contacts me. I turn on the VMs, log off and can't reach anyone.

I send Jennifer several emails. No Answer. Then Jennifer emails me that she messed it up and I need to sign a change order form and pay another $3,000. I tell her "No thanks" and ask for her manager's number, which is Danny. I call him and he tells me we can cancel the contract or pay more. I decline, thinking the deal won't go through, and start looking for other offers. Then Danny calls me and tells me that HD has decided to cover the costs and everything is back. I tell him, "I want it canceled." He said, "Sorry, but since the price hasn't changed, the project is still going." I'm not happy. After another two months of calling and filing complaints with the BBB. Victoria calls and tells me that she is trying to arrange an installation appointment. It is now the end of September. you install. They "enhance" cabinets by tapping and framing whiteboards.

The installer does a terrible job. Bad cuts. Nails stick out. Reinstall microwave incorrectly. There were so many issues and there were several connectors that were the wrong size. Then the guy tells me he needs to reorder the wrong items. Note that they went to the measurement three times. Then the countertop builder calls to install the countertops. you appear. It's the wrong size. They apologize and say they will contact HD. It is now the end of December. I called and emailed them every day. No reply from anyone.

I work with a dispute guy named Austin. He does not respond and closes my BBB complaint. A new person named Joye calls. She told me they had the closet doors for three months now and could install them. The guy comes out and realizes it's the wrong style of door and doesn't match the others he's installed. HD not responding. Don't know if they will fix that. It's been six months. It's not finished yet and there's no end in sight. DO NOT USE HOME DEPOT SERVICES. Buyers, you have been warned. I still can't believe how incompetent this company is. I will never use HD again.

If I were to rate this purchase on my own I would have to give this purchase a 4 star rating based on its overall experience. Not because of the delivery or the item, as it was absolutely FREE! My problem was that 'dispatch' didn't make that 'bragging' call 30 minutes before the delivery arrived. My rating is 5 stars because I believe HD has far surpassed it based on my last three experiences with it. My ratings ranged from an average of 0.5 stars through 3 purchases to a 4 star experience. For me, this is WAY ABOVE AN IMPROVEMENT! Thanks! And now to my experience….

I've had my issues shopping online through Home Depot, but this time they really nailed it. I have experienced HORRIBLE delays, one company blaming the other, having to track my purchase through a third party, damaged shipments and other issues that should have led me to another supplier. So I didn't expect anything else. The problem for me was the budget because of course we always have a lot of extra money when our devices kill us so I have to say I shopped the Labor Day sales at several physical stores. HD won for about $30. YUCK!

While I wasn't impressed at first, I found that with my most recent purchase I received a new feature of a tracking page that I believe works in real-time. I was given a 4 hour window for delivery but beyond that I was able to track which number was in the queue and how many deliveries were ahead of me. Although I received my item on time and with respectful couriers, I did NOT receive the promised 30 minute pre-delivery call that the website offers. When it was done they forgot to update my phone number on my last three purchases. But I stuck with it all day and it worked PERFECTLY!

I am giving 5 stars because this is an AMAZING change from the issues we previously had with HD and the calls and return calls that followed. Hopefully next time I can give a 5 star rating for the OVERALL INDIVIDUAL service! FINGERS CROSSED! I just hope that another device doesn't fail soon! THANK YOU HOME DEPOT!